Refund policy

Return and exchange policies at a glance

	UK Orders	International Orders
What items are eligible to be returned for refund?	Items are in their original condition: unwashed and unworn. Items not in this condition will not be accepted. Items which are damaged or defective Final sale items CANNOT be returned or exchanged	Items are in their original condition: unwashed and unworn. Items not in this condition will not be accepted. Items which are damaged or defective Final sale items CANNOT be returned or exchanged
What items are eligible to be exchanged?	Same as above	Unfortunately, we are unable to offer exchanges to international customers at this time. Should you wish to exchange your order for another size or style, please follow the returns process and place a new order online.
How much is the return shipping fee?	UK orders can be returned for free	International customers will have to cover their own return postage. In the case of faulty item/s, the cost of return postage will be covered. Kindly contact us at customercare@theshirtcompany.com for assistance.
What is the returns period?	Within 14 days of ship date. Please note that items have to be dropped of at the post office / courier within the returns period. The prepaid labels we provide can only be used up to 7 days after it was created, if you fail to post the item/s within this period, you will have to purchase your own label.	Within 30 days of ship date. Your return cannot be filed after this period.
How can I receive a refund for my order?	Your refund can only be issued to the original payment method used to purchase the order or via gift card. We are unable to process your refund to any other card/s.	Your refund can only be issued to the original payment method used to purchase the order or via gift card. We are unable to process your refund to any other card/s.
How long does it take for me to receive my refund?	Once the item has arrived at our facility, it can take an additional 7-14 days for your refund to arrive back to you. This includes the time for our team to inspect the return item/s, process the refund, and for your card provider to process the refund we sent.	Once the item has arrived at our facility, it can take an additional 7-14 days for your refund to arrive back to you. This includes the time for our team to inspect the return item/s, process the refund, and for your card provider to process the refund we sent.
Can I receive a refund for a gift?	Gifts returned will receive a gift card in the amount of the purchase price.	Gifts returned will receive a gift card in the amount of the purchase price.
Are there limitations on returning specific merchandise?	Gift cards and FINAL SALE items are not eligible for returns or exchanges.	Gift cards and FINAL SALE items are not eligible for returns or exchanges.
What is your extended holiday returns policy?	Items purchased between November 1 until December 24 may be returned through January 15th the following year, or 30 days from ship date, whichever is later.	Items purchased between November 1 until December 24 may be returned through January 15th the following year, or 30 days from ship date, whichever is later.
Can I return an item I bought from a different retailer?	No. Please note that we are only able to process orders that have been directly placed on this website. For returns with other retailers, please direct your queries to them.	No. Please note that we are only able to process orders that have been directly placed on this website. For returns with other retailers, please direct your queries to them.

FREE UK RETURNS

If for any reason you are not happy with your order, you can return it unworn within 14 days for FREE. We will refund goods sent back in the same condition as delivered to you.

Please note:

We will not refund soiled, marked, laundered or worn garments.
We will not accept returned items purchased from other retailers.
Items marked as FINAL SALE cannot be returned or exchanged.

Your returned item/s will be processed within 14 days of receipt at our office. Please note that refunds can take up to an additional 5-10 days to reflect back on your statement, depending on your bank or card provider's processing times. Additionally, please be reminded that the original delivery charge is not refundable unless the garment was faulty.

Please follow the process below to return your item/s

Go to https://www.theshirtcompany.com/pages/returns to file your return.
Complete and tear off the returns form enclosed in your parcel.
Pack item/s in the original box, or similar, to ensure they reach us safely. All returned items must be in their original condition, unworn, and with tags attached.
Affix the enclosed FREE Royal Mail postage label to the parcel.
Drop off at any post office or book a collection with Royal Mail for an additional fee through this link here.
Please keep a copy of your tracking number and ensure that the return label gets scanned to track it. We are not liable for any lost or stolen unscanned parcels.

INTERNATIONAL RETURNS

DOWNLOAD THE PRO FORMA/COMMERCIAL INVOICE TEMPLATE THROUGH THIS LINK HERE.

If for any reason you are not happy with your order, you can return it unworn within 28 days. We will refund goods sent back in the same condition as delivered to you.

Please note:

We will not refund soiled, marked, laundered or worn garments.
We will not accept returned items purchased from other retailers.
Items marked as FINAL SALE cannot be returned or exchanged.

Unfortunately, we are unable to offer exchanges to international customers at this time. Should you wish to exchange your order for another size or style, please follow the returns process outlined above and place a new order online.

Please follow the process below to return your item/s:

Go to https://www.theshirtcompany.com/pages/returns to file your return.
Upon completing the form, print two copies of the pro forma/commercial invoice. Enclose a copy inside of the return parcel and hand the other copy to your courier. DOWNLOAD THE PRO FORMA/COMMERCIAL INVOICE TEMPLATE THROUGH THIS LINK HERE.
Complete and tear off the returns form enclosed in your parcel.
Pack item/s in the original box, or similar, to ensure they reach us safely. All returned items must be in their original condition, unworn, and with tags attached.
Parcels are returned at your own cost. Return the parcel to the following address:
29 Orsman Road
Islington London
N1 5RA
United Kingdom
Take the parcel to your nearest post office or a reputable courier company to arrange delivery. Ensure to inform them that you are returning an item to avoid import duties and taxes.
Please arrange adequate insurance such as obtaining a proof of posting when sending your parcel as we are not responsible for goods lost whilst in transit.

Any charges incurred due to incorrect shipping and any costs that we incur will be deducted from the amount due for a refund. Unfortunately, we are unable to offer exchanges at this time. Should you wish to exchange your order for another size or style, please follow the returns process outlined above and place a new order online.

DISCLAIMERS:

We reserve the right to change, modify, remove or substitute without notice any products or information shown on the website from time to time. Prices and availability are subject to change.

The Shirt Company does not control, endorse and is not responsible for the availability or content of any third party websites available via this website through a link for services or products you buy through such websites.

The Shirt Company does not give any warranty as to the accuracy, suitability, reliability, completeness, performance, fitness or timeliness of the content or services contained in this website.

The Shirt Company will not be liable for any damages (including without limitation of profit or loss of use) arising out of your use or delay or inability to use the website, content or any link to another website arising in contract, tort, (including negligence) or otherwise.