Shipping policy

2024 HOLIDAY SHIPPING SCHEDULE

Please place your orders by 1 PM, GMT on these dates to receive them before Christmas. Postal services cannot guarantee delivery times after these dates. Thank you.

UK Standard - 18 December

UK Express - 20 December

EU & Rest of World - 10 December

*Eligible items from orders placed between 1 November to 24 December can be returned within our extended holiday period. Return your items until 15 January 2024 or 30 days after the date of purchase, whichever is later.

DELIVERY

UK STANDARD - Royal Mail Tracked: FREE FOR ORDERS OVER $173 (Delivered within 2-3 working days)
UK STANDARD - Royal Mail Tracked: $6 for orders under $173 (Delivered within 2-3 working days)
UK EXPRESS - DPD: $17 (Applicable only to UK Mainland orders placed before 1PM; Delivered the next working day)

EU EXPRESS - DHL Express: $37 (Delivered within 2-3 working days)

REST OF WORLD EXPRESS - DHL Express: $51 (Delivered within 3-4 working days)

UK STANDARD DELIVERY

FREE FOR UK ORDERS $173+

Please read our terms and conditions:

Our STANDARD delivery rates are contained within the online checkout summary for your product(s).
We aim to dispatch all STANDARD delivery orders as soon as possible but please allow 1-2 working days during sale periods for the shipment to leave our warehouse and 4 working days for actual delivery.
Please note: Orders placed after 1pm will be dispatched the next working day (Orders placed after 1pm on Friday evening will be dispatched the following Monday, subject to UK Bank Holidays)
We deliver using Royal Mail tracked 48, which takes 48 hours for Royal Mail to deliver to your address after they have collected from our warehouse. Royal Mail will scan the parcel upon delivery and also require a signature (except during the COVID-19 pandemic when they will sign the scanner screen on your behalf). If you are not home to receive your delivery, a note may be left for you indicating the pick-up location where you can collect it. We reserve the right to cancel your order and charge you for the costs we incur as a result and/or to charge you for any additional costs we incur in storing the goods if you fail to collect them within 21 days after the date on which we first attempted to deliver them to you.
Please ensure your shipping address is where you will be during business hours. If you request for your order to be left at your home delivery address, and a signature or physical handoff of the product is not possible, The Shirt Company is not liable to replace the order should your order, for whatever reason, be stolen or lost after it has been delivered.
If you have not received your parcel and Royal Mail have recorded it as 'Delivered' The Shirt Company will investigate with Royal Mail and this process will take a minimum of 10 days with Royal Mail before we can resolve the matter.
Please ensure your shipping address is entered correctly whilst you place your order and when you receive your confirmation email. If you incorrectly enter your address we are not liable for the failure of delivery and any delivery delays or costs incurred as a result of your error. We reserve our right to charge you for any further costs incurred for the return or redelivery of your parcel.
We recommend that customers have their parcels sent to (the "ship to" location) a daytime address where parcels can be signed for and/or physically received.
Occasionally our delivery to you may be affected by events outside of our control.
Delivery of an order shall be completed when we deliver the products to the address you gave us and the products will be your responsibility from that time.
If we miss the delivery deadline for any products then you may cancel your order straight away if any of the following apply:
1. we have refused to deliver the products;
2. delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
3. you told us before we accepted your order that delivery within the delivery deadline was essential.
If you do not wish to cancel your order straight away, or do not have the right to do so, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your Order if we do not meet the new deadline.
If you do choose to cancel your order for late delivery you can do so for just some of the products or all of them, unless splitting them up would significantly reduce their value. If the products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your Order we will refund any sums you have paid to us for the cancelled products and their delivery.
Depending on your delivery destination your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. We try and include all applicable duties and taxes in our rates where possible. However, please note that for deliveries outside of our delivery destinations we have no control over these charges and we cannot guarantee that we will accurately predict their amount. Ultimately, these are the responsibility of the customer. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.

UK Standard Delivery Includes: Northern Ireland, Scottish Highlands, Isle of Man, Isle of Wight, Channel Islands - Jersey and Guernsey.

UK NEXT DAY DELIVERY - DPD

$17 - UK Mainland Only* Excludes Northern Ireland, Scottish Highlands, Isle of Man, Isle of Wight, Channel Islands - Jersey and Guernsey.

Please read our terms and conditions:

Our DPD NEXT DAY delivery rates are contained within the online checkout summary for your product(s).
We aim to dispatch all Next Day orders the same day if placed before 1pm.
Please note: Orders placed after 1pm will be dispatched the following day.
Orders placed after 1pm on Friday evening will be dispatched the following Monday, subject to UK Bank Holidays.
We deliver Next day with DPD, which requires signature on delivery (except during the COVID-19 pandemic when they will sign the scanner screen on your behalf and take photographic evidence of the delivery). If you are not home to receive your delivery, a note may be left for you indicating the pick-up location where you can collect it. We reserve the right to cancel your order and charge you for the costs we incur as a result and/or to charge you for any additional costs we incur in storing the goods if you fail to collect them within 21 days after the date on which we first attempted to deliver them to you.
Please ensure your shipping address is where you will be during business hours. If you request for your order to be left at your home delivery address, and a signature or physical handoff of the product is not possible, The Shirt Company is not liable to replace the order should your order, for whatever reason, be stolen or lost after it has been delivered.
If you have not received your parcel and DPD have recorded it as 'Delivered' The Shirt Company will investigate with DPD and this process will take a minimum of 10 days with DPD before we can resolve the matter.
Please ensure your shipping address is entered correctly whilst you place your order and when you receive your confirmation email. If you incorrectly enter your address we are not liable for the failure of delivery and any delivery delays or costs incurred as a result of your error. We reserve our right to charge you for any further costs incurred for the return or redelivery of your parcel.
We recommend that customers have their parcels sent to (the "ship to" location) a daytime address where parcels can be signed for and/or physically received.
Occasionally our delivery to you may be affected by an Event Outside Our Control.
Delivery of an order shall be completed when we deliver the products to the address you gave us and the products will be your responsibility from that time.
If we miss the delivery deadline for any products then you may cancel your order straight away if any of the following apply:
1. we have refused to deliver the products;
2. delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
3. you told us before we accepted your order that delivery within the delivery deadline was essential.
If you do not wish to cancel your order straight away, or do not have the right to do so, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your Order if we do not meet the new deadline.
If you do choose to cancel your order for late delivery you can do so for just some of the products or all of them, unless splitting them up would significantly reduce their value. If the products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your Order we will refund any sums you have paid to us for the cancelled products and their delivery.
Depending on your delivery destination your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. We try and include all applicable duties and taxes in our rates where possible. However, please note that for deliveries outside of our delivery destinations we have no control over these charges and we cannot guarantee that we will accurately predict their amount. Ultimately, these are the responsibility of the customer. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.

OVERSEAS DELIVERY

We offer delivery to a wide range of international destinations. International shipping is charged according to the destination of the parcel.

* PLEASE ALLOW A LITTLE MORE TIME FOR INTERNATIONAL DELIVERIES PRE-CHRISTMAS AND PUBLIC HOLIDAYS

Please note that European and Rest of World delivery times may take longer due to customs processing. Your order may also incur additional duties and taxes upon delivery, depending on your country's rules and regulations.

Orders placed after 1PM on Friday evening will be dispatched the following Monday, subject to UK Bank Holidays.

For security reasons all overseas deliveries must be signed for.

PRE ORDER CONDITIONS

We offer our customers the exclusive opportunity to purchase our styles before they arrive in the U.K. Please note once purchased via our ‘Pre Order’ option your payment is processed and your shirt is allocated to you exclusively and under no circumstances are your allocated items made available for purchase to other customers. If you have purchased your items on ‘Pre Order’ please allow for a period of 4 to 8 weeks for your item to arrive. Please read our delivery conditions regarding late or delayed delivery.

Please read our Frequently Asked Questions Guide here

If you have any further questions please contact customercare@theshirtcompany.com